Refund Policy

Last update: June 13, 2024

Thank you for shopping with the Québec Anthropomorphic Events Association.

If for any reason you are not completely satisfied with a purchase, we invite you to review our refund and returns policy.

The following conditions are 'apply to all products you have purchased from us.

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions will have the same meaning whether they appear in the singular or plural form.

Definitions

For the purposes of this returns and refund policy :

  • The Organization (referred to as “the Organization”, “We”, “Us” or “Our” in this Agreement) refers to at Québec Anthropomorphic Events Association, Longueuil, QC.
  • The Goods or Merchandises designate the items offered for sale on the Service.
  • Orders means a request from you to purchase goods from us.
  • Service refers to the Website.
  • The Website refers to Québec Anthropomorphic Events Association, accessible from www.aeaq.org.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your order cancellation rights

You have the right to cancel your Order within 30 days without giving any reason.

The period for canceling an Order is 30 days from the date on which You received the Goods or on which a third party designated by You, other than the carrier, takes possession of the delivered product.

In order to To exercise Your right of withdrawal, You must inform Us of your decision by means of a clear declaration. You can inform us of your decision by:

We will refund you no later than 14 days from the day we receive the returned Goods. We will use the same payment method that You used for the Order, and You will not have to pay any fees for this refund.

Return conditions

In order for the Goods to be eligible for a return, please ensure that:

  • The Goods were purchased within the last 30 days ;
  • The Goods are in their original packaging.

The following Goods cannot be returned:

  • Goods made to Your specifications or clearly personalized;
  • Goods which, due to their nature , are not suitable for return, deteriorate rapidly or whose expiry date has passed;
  • Goods which cannot be returned for reasons of protection of the health or hygiene and which have been unsealed after delivery.
  • Goods which, after delivery, depending on their nature, are inseparably mixed with other articles.

We reserve the right to refuse the return of any Goods that do not meet the return conditions above, at our sole discretion.

Only Regularly priced merchandise may be refunded. Unfortunately, discounted Goods cannot be refunded. This exclusion may not apply to you if it is not permitted under applicable law.

Return of goods

You are responsible for the cost and risk of returning the Goods. You must send the Goods to the following address:

  • 1682 Ch. du Tremblay, Unité #350, Longueuil, Québec, J4N 1E1.

We cannot be held responsible for Goods damaged or lost during return. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of return delivery received.

Gifts

If the Goods were marked as a gift when purchased and subsequently shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product has been received, a gift voucher will be sent to you by post.

If the Goods were not marked as a gift when purchased, or if the gift giver is the Order shipped to you as a gift later, we will send the refund to the gift giver.

Membership

You can cancel your QAEA membership within 30 days from the date of purchase, without giving a reason. You must inform us of your decision to cancel your membership by email or by visiting the contact page of our website. We will refund the representative value of 50% of your membership within 14 days of receiving your cancellation request, using the same payment method you used for the purchase. We will refund the full amount of your membership upon confirmation by a Board member of the return of your plastic membership card, using the same means of payment that you used for the purchase.

Any breach of any of these conditions, rules, policies, guidelines or our practices relating to the operations of the Québec Anthropomorphic Events Association will result in the termination of your membership without the possibility of refund.

For more information

If you have any questions regarding our returns and refunds policy, please contact us: